Important Information About Your Security Alarm System

03/23/2014

If your alarm system was installed between 2008 and 2012 and is communicating with our Central Station through a Cellular or Internet/Cellular communicator you will want to read the following:

WHAT IS HAPPENING?
AT&T has filed with the Federal Communications Commission and received approval to shutdown their 2G cellular network by December 2016. This will affect your alarm communications with our Central Station. You may have already received a call from us about it.

SOUNDS LIKE I HAVE PLENTY OF TIME….
Not exactly. This week, AT&T informed us that, in our area, they will be accelerating the shutdown of their 2G network to make room for the 4G network. Some network towers in our area will cease to transmit 2G signals after March 27, 2014.

HOW DOES THIS AFFECT ME?
Your alarm system currently uses a 2G communicator to transmit alarm signals to our Central Station. In order to maintain the integrity of your alarm system transmissions, we must replace the 2G Honeywell communicator with Honeywell’s latest 4G communicator. Just like your cell phone, it’s time for an upgrade.

HOW MUCH IS THIS GOING TO COST?
Fortunately we’re buying in bulk. Prices vary slightly depending on which 2G model you have but in no case will upgrade cost more than $250. It will NOT affect your Central Station Monitoring rate at all.

WHAT’S THE CATCH?
There is no catch. It’s a necessary technology upgrade that will keep your alarm system operating smoothly and more reliably than ever before. If you are already using Total Connect then we’ll even include an upgrade chip that will improve the speed and performance when you remotely connect to your alarm system.

WHAT IS TOTAL CONNECT? DO I NEED IT?
Total Connect is our suite of remote services that allow you to remotely control your alarm system, thermostats, door locks or lighting. Total Connect is not necessary for this 4G upgrade. But if you want to try it out, we’ll give you a three month free trial to remotely access your alarm system. And when the three months are up, you can keep it for just $11 per month or cancel Total Connect entirely. No hard feelings.

HOW LONG DOES THIS TAKE?
About one hour in your home to replace and reprogram the 4G communicator.

NOW WHAT?
Make a reservation to get this done now! Call our office at (631) 765-5262 between 8am and 4pm, Monday through Friday. You’ll be given a confirmation number and an appointment date.